Frequently Asked Questions
Have a question? We're here to help. Find answers to common queries about buying, selling, renting, and our sustainability mission.
How long do I have to return an item? expand_more
We accept returns within 30 days of the original delivery date for a full refund. Items must be unworn, unwashed, and have original tags attached.
Is return shipping free? expand_more
Yes! For all domestic orders, we provide a prepaid return shipping label completely free of charge.
What about rental returns? expand_more
Rental items follow a separate return schedule based on your lease agreement. You will receive an email reminder with a specific return label 7 days before your rental period ends.
How do you ensure the quality of items? expand_more
Every item listed for sale or rent goes through a rigorous quality check by our team. We ensure all products are clean, safe, and meet our high standards for premium quality before they are sent to a new family.